August 13, 2020

How property management companies can manage pool reservations for their HOA communities

Post by
Garin Gustafson

As the hot summer continues, community residents are seeking more time at their community pools. With many public recreation outlets closed or limited the demand for community recreation outlets is high, especially given the higher concentration of time families are spending at home and the total number of family members confined closer to home.

Property managers and HOAs are challenged with managing pool capacity levels and properly updating homeowners with the constantly changing pool guidelines. The HOAM app developed by Alpine Media Technology offers an easy to use reservation system serving as a great solution to this problem and too many other communication challenges facing HOAs.

HOAM allows administrators the ability to open up available time blocks, set capacity levels and take reservations leaving both parties with a reservation receipt for proof upon entrance. And, while this is one of the many features HOAM offers, it was extremely timely as the pool demand hit towards the end of May as schools shut down early and heat waves kicked off an early Summer.

"You had kids taking school classes from home with more down time including Dad's and Mom's working from home with greater flexibility, said CEO of Alpine Media Freddie Peyerl. " With families quarantining most of March and April indoors, the community pools became a much needed escape for many families."

HOAM's push messaging capabilities serve as another great tool for property managers giving them the ability to send out urgent or important messages to all their residents. Whether it be community repairs, policy changes and or weather alerts, homeowners and community residents are promptly and properly informed with HOAM.

The HOAM app also allows home owners the ability to submit forms for architectural review, share feedback through resident surveys and view upcoming activities and events. Coincidentally, having all these features and ease of communication reduces the number of inbound calls and emails property managers now receive.

"We are excited about the launch of HOAM," said Kyel Maring with Westwind Management which oversees 80 properties. "This app allows my team and I to better communicate with homeowners in real time and the pool reservation feature has been key to managing large groups of people during the ever changing public health regulations."